Julie Asher and her brilliant team (currently Josh and Rosie) have been managing the renting of our precious little home Auburn Cottage for over 14 years while we have been living and working overseas. We have always found them to be honest, capable and supportive. They do so much more than simply manage the calendar, organise the key handovers, and make sure the cottage is clean (although they do take care of those basics with great efficiency.) They are utterly reliable problem-solvers, who have always diligently worked to find a speedy solution to each and every issue, large or small, that has arisen. As part of their highly personal service, they are excellent communicators who have kept us “in the loop” at all times , which is something that has really contributed to our peace of mind when we have been 000s of miles away.
Rob Heath & Felicity Carter
High Sea View
We started using the agency last year, never having used one before. We have been delighted with the amount of bookings we have been getting, far more than we thought we would. Also, the element of flexibility in owner-bookings makes it a win-win. The staff are very knowledgeable about the local area and above all, they really care about giving a good service. We would highly recommend them to you.
Antony & Lucy Price
Our very first experience of Robin Hood’s Bay Holiday Cottages was as clients. We have been visiting the Bay for many years and had booked with lots of different people but found ourselves going back to Julie and the team time and time again as the service was always very good. When we purchased our own cottage, they were the first people we turned to in order to act as our agent. Our experience has always been great, the team are local and really know the area and have all the appropriate contacts to get things sorted out for us – whether that be any concerns our visitors have or assistance finding tradesmen for repair and maintenance work. The cottage is always presented on our behalf, to a high standard and this is reflected in the visitor book comments and repeat bookings we enjoy. We trust them implicitly and they have never let us (or our clients!) down.
Lisnacrieve has been a family home for four generations. My husband and I set it up as a holiday cottage about 8 years ago and started with one of the bigger agents. 18 months ago, I sought Julie's help and immediately liked her straight-talking approach. With her family-run business, she and her team have really increased bookings and managed everything, not to mention all the little incidental jobs I need help with. They are always happy to offer advice and guidance. Most importantly, Julie talks to the guests, sorts out any of their teething issues on arrival and finds solutions, a fact sadly lacking with the bigger agents.
We are so pleased we chose Robin Hood's Bay Holiday Cottages to market our much-loved property, and we have been delighted with the number of bookings we have received in our first year of letting. As soon as we met Julie, Rosie and Josh, their friendly and approachable style made us confident that the cottage was in safe hands. They deal swiftly and efficiently with any problems or ongoing maintenance issues which arise, and their vast local knowledge enables them to call upon dependable tradespeople when required. Communication is excellent, and this is vital if, like us, you live several hours away. They each have a huge amount of love, care, and enthusiasm for this area of the country, and this is reflected in everything they do. You will not regret your decision to sign up to their services.