Tracking and Analytics - Server
When you visit the Site we log time, date, source IP address, and the files you access on our web server. We retain this information for 30 days before deleting them. We log this information for all visits to our Site in the interests of abuse detection and other operational reasons.
Additionally, when you visit the Site, we request your permission to collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device via Google Analytics. This information is shared with Google Analytics will be stored for up to 26 months.
We have implemented a cookie control system to enable visitors to opt-out of being tracked by Google Analytics. You can access this by clicking on the little icon in the bottom right hand corner of the screen and following the instructions provided.
When you make a booking or attempt to make a booking through the Site, we collect certain information from you, including your name, billing address, payment information (including credit/debit card numbers), email address, and phone number. We refer to this information as "Booking Information."
Use of Booking Information
We use the Booking Information that we collect to manage any bookings placed through the Site (including processing your payment information) as well as communicating with you about your booking and providing you with relevant invoices and/or booking confirmations.
Sharing of Booking Information
Your personal information will be shared with our payment provider when you place an order on our Site. We only share enough information to enable them to take any payments and send relevant confirmation emails. This information includes your name, billing address, email address and payment details.
When you make a booking through the Site, we will maintain your Booking Information for our records unless and until you ask us to delete this information.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted as required. If you would like to exercise this right, please contact us through the contact information below.
Email and Contact Forms
By sending us an email either directly or via a contact form on our website you are consenting to us contacting you using any of the contact information you provide. We will only use your contact information for the purposes of responding to your enquiry and will not share your contact information or the contents of your message with any third parties. We will not add you to a mailing list either now or in the future without your explicit consent to do so. We will only keep a record of your contact details for as long as necessary.
SSL and Data Security
Our website is secured by an SSL certificate. This means that all information which is passed between your browser and our website is encrypted. This prevents it from being read by eavesdroppers. Your data security is important to us and we take all reasonable measures to ensure your data is securely stored.
For more information about our privacy practices, if you have any questions, please contact us by email at [email protected], by telephone: 07721 630294 or 01947 821803 or by mail at Robin Hoods Bay Holiday Cottages Limited, 4, Princess Place, Whitby, North Yorkshire, YO21 1DZ.