Last updated: 24/03/2020
Due to the latest government directive, which has banned all but essential travel, we understand that you must be very disappointed that you are now unable to come to Robin Hood’s Bay for your impending holiday. We hope that these guidelines will help you to assess your own individual circumstances. We will do what we can to help and will offer guidance and advice as necessary.
This is an ever-changing situation and we need to assimilate new information for ourselves so please bear with us while we field large numbers of enquiries. We would request that you email us rather than call.
We have made the decision not to take any new bookings with an arrival date before the 30th June 2020. If you make a new booking or if you move your existing booking to an arrival date after the 30th June 2020, I’m afraid we cannot offer a refund or a move of dates if you are unable to take your holiday for any reason.
If you have paid for your holiday in full and your arrival date is on or before the 30th April 2020, …..
In the first instance, we ask that you consult your travel insurance company to see if you are able to make a claim. This will help ease the pressure of having to move everyone’s bookings. We will be happy to supply you with a letter or email in order to assist with this claim. If you have not taken out separate holiday insurance, please check with your bank as some accounts have insurance policies built in to them (eg. travel, mobile phone, car insurance etc). Alternatively, if you have paid by credit card, you may be able to make a claim through them.
If you chose not to take out holiday cancellation insurance, we will shortly be contacting you by email to arrange a possible change of dates. Alternatively if you already have some dates in mind, please email us and we will implement the change as soon as we can. It would help us enormously if you could include in your email the property that you have booked, the dates of your existing holiday and the dates that you would like to re-book (subject to availability). We will constantly review the situation along with any new guidelines or directives from the government and we reserve the right to change our policy as events unfold. We ask for your patience as we try to deal with large numbers of calls and emails during these difficult times.
Please bear with us if your arrival date is after the 30th April 2020 as we are trying to deal with impending books first.
If you have only paid a deposit…..
If you have only paid a deposit for your holiday we suggest that you do not pay your balance yet and we will contact you nearer the time. If you choose to cancel your booking you will unfortunately forfeit your deposit.
We hope that you will understand that we are a small family-run agency. In these strange times we would like to think that we can all take a share of the financial burden that we are all now faced with.
We would like to take this opportunity to thank all of our customers and our property-owners who have been so kind and understanding this past week. Your support is hugely appreciated.
Assuring you of our best intentions at all times.
Julie, Josh & Rosie